Where Do We Collect Your Personal Data From?

We collect your Personal Data in the following ways:

• When you visit our website or social media pages and fill in the registration form and use the Contact Us facility.
• When we receive a request for service and parts through our distributor.
• When you interact with us via our websites or use services on our websites.
• When you use one of our vehicles, we collect ride data statistics.
• When you sign-up to become our distributor.

How Do We Use Your Personal Data?

We use your Personal Data for the following purposes:

• If you express an interest in our product, we collect and share your Personal Data with our distributor, who in turn would contact you to schedule a store visit.
• If you are an existing customer, we collect your Personal Data for the following purposes:
  1. To authenticate your account or information on our applications that you use.
  2. To provide you with our products and services (including but not limited to roadside assistance, ride information, assistance in case of accidents, servicing history).
  3. To generate analytics relating to use of our vehicles by you.
  4. To communicate with you regarding existing products and services availed by you, including notifications of any alerts or updates.
  5. To evaluate, develop and improve our products and services.
  6. For market and product analysis and market research.
  7. To send you information about our other products or services which may be of interest to you.
  8. To obtain feedback and handle enquiries and complaints.
  9. To comply with legal or regulatory requirements.
  10. To reach out to you for service reminders.
• If you are a distributor, we collect your Personal Data for registration and billing purposes.
• If you are a website visitor, we process your Personal Data to optimize your website experience and customize content.

On What Legal Grounds Do We Process Your Personal Data?

We process your Personal Data by relying on one or more of the following legal grounds:

• You have consented to us processing your Personal Data for specified reasons.
• The processing is necessary to carry out our contractual obligation with you (for e.g., to communicate with you regarding existing products and services availed by you).
• To evaluate, develop and improve our products and services.
• The processing is necessary for compliance with a legal obligation we may have towards other stakeholders like law enforcement agencies, government agencies, regulators, etc.

Where the processing is based on your consent, you have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering our products and services to you. You may withdraw consent by contacting us using the details specified in the ‘Contact Us’ section.

Who Do We Share Your Personal Data With?

We may disclose your Personal Data to:

• Our Parent Company for business and operational purposes;
• Our affiliates or group companies;
• Our Distributors; and/or
• Third Party Service Providers who work for us or provide services or products to us.

We may also share your Personal Data under the following circumstances:

• To respond to court orders, or legal process, or to establish our legal rights or defend against legal claims.
• If we are acquired by or merged with another company.

International Data Transfer

The data collected from you is stored in …………………………… We may transfer your Personal Data to other countries outside your country of residence for any of the purposes defined in this Privacy Notice to the entities mentioned above. Any Personal Data that we transfer will be protected in accordance with this Privacy Notice.

How Long Do We Keep Your Personal Data?

We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Notice and for legal or regulatory reasons.

How Do We Use Cookies and other Tracking Mechanisms?

We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and trackers to analyze trends and statistics. This will help us optimize and customize your website experience and to provide better website functionalities.

What Are Your Privacy Rights?

You have certain rights regarding your Personal Data that is with us, and we commit to provide you with them.

• Right of Access: You have the right to get access to your Personal Data that is with us along with other supporting information.
• Right to Rectification: You have the right to ask us to rectify your Personal Data that is with us that you think is inaccurate. You also have the right to ask us to complete your Personal Data that you think is incomplete.
• Right to Erasure: You have the right to ask us to erase your Personal Data that is with us under certain circumstances.
• Right to Restriction of Processing: You have the right to ask us to restrict the processing of your Personal Data under certain circumstances.
• Right to Data Portability: You have the right to ask that we transfer the Personal Data you gave us to another organisation, or to you, under certain circumstances.
• Right to Object: You have the right to object to the processing of your Personal Data under certain circumstances.
• Right to Lodge a Complaint with the Regulator: You have the right to lodge a complaint with the Regulator.
• Right to not be subjected to Automated individual decision-making, including profiling

If you wish to make a request to exercise any of your rights, you can Contact Us using the details in the Contact us section of this Privacy Notice.

Links to Other Websites

Our website may contain links to websites of other organisations. This Privacy Notice does not cover how that organisation processes Personal Data. We encourage you to read the Privacy Notices of the other websites you visit.

How Do We Keep This Notice Up to Date?

We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Notice in the future will be posted on this page. When we post changes to this Privacy Notice, we will revise the “last updated” date.

Limitation of Liability

To the extent permissible under the law, we shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.

Governing Law, Jurisdiction and Dispute Resolution

This Privacy Policy shall be construed and governed by the laws of India without regard to principles of conflict of laws. All disputes, differences, claims, controversies and the like, which may arise between the parties to this Privacy Policy, including construction, meaning or operation or effect of the same shall be referred to sole arbitration of an arbitrator to be nominated by the MCCI Arbitration, Mediation and Conciliation Centre (MAMC), The Madras Chamber of Commerce and Industry, ‘Karumuttu Centre’, First Floor, No. 634, Anna Salai, Nandanam, Chennai – 600 035, at the request of the authorised signatory of either TVS Motor or yourself, as the case may be, and such arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or its statutory amendments, and in accordance with the MAMC’s Rules of Arbitration and Conciliation or its amendments, in English language, and the seat of arbitration shall be at Chennai; the venue of arbitration shall be as per the choice of the MAMC-appointed arbitrator. The Award passed by the Arbitrator shall be final and binding on both the Parties.

How Do You Contact Us?

For any further queries and complaints related to privacy or exercising your rights, you could reach our Data Protection Officer at the following address,