Frequently Asked Questions

No, the range will not get affected even if the vehicle is charged frequently.

• Yes, the TVS iQube has one of the lower rate of discharge of any EV scooter, in the category.
• It loses only about 5% charge for 10 days of non-operation.
• That means, even if you took a month-long vacation, your scooter would have only dropped by roughly 15% of the charge when you got back.
• However, for best results, ensure you leave your TVS iQube with atleast 50% charge.

• The exact range of the vehicle depends on multiple factors like distance travelled, charge and discharge cycles, and temperature profile of the city.
• Just, as in any battery, the capacity reduces, but the high-quality cells used in iQube ensures better life.
• The capacity remains good enough to run the vehicle for daily commute.
• The battery life is designed to be same or more than the life of the scooter, however battery attenuation of 10-20% is expected around 75,000 KM mark based on the usage pattern.

Here are few tips to get the better range out of your TVS iQube.

• Do not hold brakes while riding: Though it is a common practice among scooter riders to hold the rear brakes ever so slightly while riding, it should be avoided as it reduces the life of your brakes and burns extra energy in the process, thus reducing your efficiency.
• Avoid overloading your scooter: The more weight you carry the more energy is used.
• Rapid acceleration and riding at high speeds also use up your battery faster.
• Maintain the recommended tyre pressure and check frequently. If they are under-inflated, their rolling resistance increases. As a result, more energy is wasted to move your scooter.

• True range in Eco mode is 100 KMs.
• True range in Power mode is 75 KMs.

Speed limit in Parking mode is 10 KMPH for forward movement and 3 KMPH for Backward movement.

• Storage capacity of iQube is 32 Litres.
• It is sufficient to carry two half face helmets together.

Pillion handle is only for grabbing and there should not be any loading done on it.

Both the Bag hooks have a weight limit of 3 Kgs.

• Floorboard can carry a weight upto 50 Kgs.
• However, overloading the vehicle will affect the performance of the vehicle.

No, iQube comes with a fixed, pre-installed SIM from the factory.

• Regenerative braking captures energy that is otherwise lost during braking and then uses this power to help recharge the vehicle's battery.

• Warranty for iQube comes with certain terms and conditions for X years and Y km.
• For further details, please refer the owner’s manual.

• It takes approximately 4 hours and 30 mins to charge from 0 to 80% with the standard 650 W charger.
• For 100% charge, it takes approximately 6 hours and 30 mins.

• No, you cannot charge TVS iQube with any other charger.
• However, in future TVS may provide higher capacity chargers for iQube.
• It is advised to use TVS provided chargers only to charge your iQube for better performance and longer life of the battery.

• iQube can be charged using any standard 5A/15A domestic socket.
• You can get the installation done on your own, though we would suggest getting the home charging feasibility survey arranged by TVSM authorized dealer.
• Survey will help in ensuring safety of your vehicle and your family.

The warranty terms & conditions of iQube doesn’t cover any kind of external damage being done to the vehicle or any of its components. Hence you can’t claim the warranty for damage on the charger cable.

• It takes around 3.04 KWH of electricity to fully charge the TVS iQube. This is equivalent to 3.04 Units of electricity.
• Assuming cost of electricity to be 10 LKR per unit, it would cost you just 370 LKR for charging your TVS iQube from 0% to 100%.
• This will allow you to cover a distance of around 100 KM per charge.

• Fast charging impacts the lifespan of Lithium-ion batteries and as of now TVS iQube does not support fast charging.
• We are continuously working on fast charging network that has the least impact on battery life and will launch it in the market at the earliest.

• The TVS iQube comes with a 650W plug-and-play charger that can be used to charge the vehicle at any standard 5A domestic socket.
• You need to have a stable power supply at your home, which we will further check during the home charging feasibility survey, if agreed on payment basis.
• Installation service can also be provided on paid basis, if you are opting for it.

• The cluster will show the battery status as 100% and switch off after a delay once fully charged.
• Connect App. Linked with vehicle, will show the battery charging status as 100%.

• No, there is no risk to your TVS iQube as it comes equipped with a smart battery management system which prevents overcharging.

Additional charger will cost around X LKR.

• There is only one LED light.
• If the Green LED light of charger is blinking, it indicates that the charger is ON and charging the vehicle.
• If the Red LED light of charger is ON, it indicates that operating supply conditions are not met and charger is not working.

• Yes, we will be happy to help you in relocating and conduct the feasibility survey along with the installation service if needed.
• It will be at an additional cost.

• This is a valid concern, but not as big a phenomenon as might be perceived. Among the feasibility surveys that we have carried out, very few have had permission issues from the landlord or the society. We’ve had instances where, after some initial hesitation, permission has been granted. In cases where the concerned parties have some apprehension, we will support in addressing the concerns if any to help you get the approvals.
• Also, just for your understanding, the regular installation involves minimal drilling. It just requires four small 1-inch diameter holes for mounting the point and standard drilling holes for wire routing, which is a regular practice and damaging in no way. We can assure you that there is no need to worry since the installation procedure is simple enough for any electrician to perform.

The TVS iQube’s charger has an LED which consumes negligible energy on standby mode.

• Installation service includes.
• 3 Core 1mm2 copper cable
• 20/19 mm PVC Conduit
• Accessories for installation (Lugs, Clamps, Screws, etc.)
• 5A/15A socket and enclosure box
• Feasibility Survey
• Labour Charges
• Installation service is also available without the material in case you are arranging the material at your end.
• For further details on charges, please reach out to your nearest TVSM dealership.

• Vehicle can be plugged in to the off-board charger in this case without anything to worry about.
• Though we always recommend charging the vehicle once in 14 days.
• Vehicle should be kept above 50% SOC, whenever being left idle for more than a week.

• Motor may have failure mode of jam or no response.
• Both these failures without any external damage, can be replaced under warranty as per the warranty clause mentioned in owner’s manual.

The motor used is an energy efficient low noise BLDC hub motor with 4.6 KW peak power and has been put through rigorous tests in the harshest weather and road conditions.

The TVS iQube has a gradeability of 10 degrees, which makes it easy to ride over inclined roads.

• TVS iQube’s Warranty terms & condition doesn’t cover any kind of physical damage to the vehicle or its component.
• Hence, external damage on instrument cluster will not get covered under warranty, though there is a possibility to claim it under insurance repair, subjected to approval from the insurance provider.

• TVS iQube is equipped with advanced safety features, which results in alert on the instrument cluster.
• To ensure the safety of you and your TVS iQube in high temperature conditions, whenever the temperature of vehicle components reaches a critical point, as a safety measure, performance of some systems are deliberately reduced to optimize the temperature. This is indicated by the MIL (Malfunction indicator lamp) on your dashboard which glows for some time and due to reduced performance, the system temperature reduces, and MIL light stops glowing.
• There are other alerts such as Side stand Indicator and Low SOC alert (DTE indicator will blink).

• No, brightness will have to be manually adjusted from the settings in cluster.

• The HMI switch/controller is a 5-way joystick that helps you navigate through various functionalities on the cluster easily.
• To operate the menu screens on the cluster, the HMI switch is used in the following manner:
• Top and Bottom – To scroll the menu.
• Centre – To enter menu screen / To enter selected menu.
• Left – To go back to previous screen.
• Right – To scroll the widgets in the selected menu in horizontal direction.
• For any additional information on this topic, refer owner’s manual.

• DTE (Distance to Empty) helps the user know how much distance can be travelled with the remaining charge.
• DTE is proportional to the SOC left, however actual range will depend on riding pattern and road conditions.

• Date and time are linked with GPS satellite like mobile phones and cannot be altered.

• Yes, it is possible to connect as a secondary user, provided he has the necessary information regarding the vehicle and mobile app connectivity.

• No, your connected scooter experience won’t be hampered if you choose to change your mobile number.
• You must request a change of registered mobile number by contacting the TVS authorized service centre.

• Once the Mobile app is connected with the vehicle instrument cluster, incoming call options will be shown in instrument cluster while you are riding the vehicle as shown below.
• Push the HMI switch towards right to accept the call.
• Push the HMI switch towards left to reject the call.

• Incognito mode stops all location tracking and collection, ensuring that rider’s movements and location information are not stored or shared with any parties, ensuring maximum privacy and anonymity during the ride.

• When any other user apart from the primary user adds themselves on the same vehicle, they are added as a secondary user.
• Secondary users cannot access “My vehicle data” for primary user.

• No, the earlier profile data will remain intact even if the phone number or email ID is changed.
• To get the phone number or email ID changed, user has to reach out to nearest TVS authorized service centre.

- TVS Connect is loaded with multiple features mentioned below,

1. Storing document
2. Remote charging status
3. Geo Fencing
4. Smart Statistics
5. Charge Summary
6. Go incognito
7. Theft and fall notifications

• System requirement for installing TVS Connect is as mentioned below.
• iOS – OS version 11.0 and above
• Android – OS version 5.0 and above
• RAM – Installation can happen at 2 GB RAM, but for smooth operations minimum 4 GB RAM is required in the device.

• TVS Connect can be downloaded from iOS App store and Android playstore.
• You can also download with the help of QR code in Owner’s manual.

• No, the TVS Connect will not disconnect after a certain period of inactivity.

• Bluetooth distance range in iQube is 10 meters.

• Depending on the Traffic condition of the city, Turn Around Time may vary.
• However, targeted time to reach the RSA location is within 60 mins.

• To avail/register for RSA support, please dial the toll-free number or hotline number given at the back of owner’s manual.

• No, you need not purchase RSA separately.
• RSA will be provided free of cost for the first year.
• It has to be renewed post that on chargeable basis.

• RSA can be renewed by paying X LKR from second year onwards.
• It includes unlimited number of pickups.

• No, charge runover is not covered under RSA.
• However, RSA support can be provided under chargeable basis in such scenarios.

• Yes, RSA can be availed on chargeable basis based on distance to be covered by the RSA truck in picking up the vehicle from RSA location to nearest TVS authorized service centre.

• Yes, the tyre puncture can be repaired at a roadside tyre puncture shop.
• However, in case of rear tyre replacement, it is recommended to get it done with the help of tyre changing machine, as any damage on the wheel rim might damage the hub mounted motor as well.

• Yes, you can ride the iQube in stagnant water up to a depth of six inches or 150 mm, with all safety precautions taken for the rider.
• You can be rest assured that all the key components below the floorboard are IP67 rated and will not be affected.
• We recommend you to watch for potholes though.

• Avoid switching ON the vehicle if your vehicle is completely submerged in water for more than 30 minutes.
• Call the RSA, for taking the vehicle to TVS authorized service centre for further inspection without switching ON.

• Yes, vehicle can be charged immediately after riding in rain.
• However, ensure that the surface around the vehicle is dry and charger is kept on a dry surface.
• Also, ensure the charging port and charging coupler is completely dry.

• The warranty terms and conditions of iQube doesn’t cover any failure due to external factors or natural calamities.
• Hence, water entry will not get covered under warranty.
• However, you can claim under insurance subjected to approval from your insurance provider.

• There are 4 Free services provided with iQube which has to be availed within 12 months from the date of purchase.

• iQube’s periodic service consists of 20 point all round check-up of your vehicle to ensure its optimum performance.

• Maintenance cost of vehicle in 4 years will be around 60000 LKR, if per day km coverage is 30 KMs.

• TVS iQube being an electric scooter, requires minimum consumables during service. Depending on the maintenance schedule or the amount of wear on the parts, replacements may be required.
• Parts will be charged as per cost and labor charges for the service provided will be added to your service invoice.

• No, the TVS iQube can be serviced only at iQube authorized workshops.
• This is because we have deployed special service set-ups and specially trained technicians for iQube.

• If you have taken a prior appointment, periodic service of your iQube will get completed in 1 hr, considering there are no additional jobs to be done.

• Cost of periodic service parts are as follows:
  • Brake Pad – TBD
  • Brake Shoe – TBD
  • Fork Oil – TBD
  • Brake Oil – TBD

• It is important to get periodic checks done by the trained service technicians to ensure optimum performance of the vehicle.
• Hence, warranty will be void if any periodic maintenance scheduled service is missed.

• Repair jobs which are not in the scope of periodic maintenance or any kind of failure arising due to external factors not covered under the scope of warranty terms and conditions will be under paid basis.

• Appointment for the service of your iQube can be booked currently by calling the Service Advisor of your nearest TVS authorized iQube service centre or to the toll free/hotline number mentioned in the owner’s manual.
• We suggest you to book the appointment 48 hrs prior to the scheduled visit for service.

• You will receive a notification on the cluster of your iQube as described in owner’s manual.

• You can call on the toll-free no./hotline no. to share your feedback/concern.

• TVS authorized service centres have trained technicians, required special tools and diagnosis tools to repair the vehicle, which will ensure the vehicle’s performance is optimum after the repairs.
• Hence, it is advisable to always get the vehicle serviced from a TVS authorized service centre.